Privacy Policy

Introduction

At Resilient Software Services ("Swati", "we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI employee services and visit our website.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, password)
• Business information (company name, industry, size)
• Payment information (processed securely through our payment provider)
• Communication data (call recordings, chat logs, email correspondence)
• Usage data (how you interact with our services)

Facebook Login Data We Receive and Use

If you sign in with Facebook, we may receive the following information based on permissions you approve: your Facebook user ID, name, email address, and profile photo.

We use this information only to create and secure your account, enable login, personalize your profile, and provide customer support. We do not sell this Facebook data.

If you remove our app from your Facebook account, we stop receiving new Facebook data. You can also request deletion of previously collected data using the instructions below.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI employee services
• Process transactions and send related information
• Train and improve our AI models (with anonymized data)
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• End-to-end encryption for all communications
• SOC 2 Type II compliance
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure data centers with physical security measures

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Call recordings and chat logs are retained for 90 days by default, but you can adjust this in your account settings.

Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate or incomplete data
• Delete your personal information
• Object to or restrict processing
• Data portability
• Withdraw consent

User Data Deletion Instructions

To request deletion of your Swati account data, including Facebook-sourced data, use one of the following methods:

1. Email privacy@swati.ai with subject line Data Deletion Request.
2. Include the email address or phone number linked to your account.
3. If relevant, include your Facebook user ID so we can identify connected records.

We acknowledge deletion requests within 72 hours and complete deletion within 30 days, unless legal retention is required.

You can also remove Swati from your Facebook account settings at any time.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at: